Terms & Conditions
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Return & Refund Policy
Please choose carefully. As our collections are made to order and limited edition, we do not normally give refunds if you simply change your mind or make a wrong decision. Exchange or credit within 14 days of receiving your order, must be in original condition with tags attached and receipt. No refund or exchange on Sale items. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do. All pre-orders are not refundable but credit is given if exchanged within 7 days in original condition. Bloodless is not responsible for any shipping charges that may occur from a return.
Customer Service Policy
If for any reason we are unable to dispatch your order we will notify you within 5 business days. Bloodless is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are ready to be crafted and that pricing is true and correct. Standard delivery timeframes in Australia are between 5-15 business days depending on shipping options chosen; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 5 business days to arrange an agreeable alternative item, a pre-order for next month or a full refund.